Roles & Responsibilities:
Your
Role
We are looking for a Network Engineer(L1) to design, implement, maintain, and
support our growing network infrastructure.
What Will
You Do
• Responsible to work with all technology team member to insure proper maintenance of the LAN,
Wireless, MAN and WAN voice and data networks.
• Provide Level-1/2 support and troubleshooting to resolve issues.
• Responsible for insuring the day-to-day operation, reliability, and integrity of the
enterprise voice communications network. This includes the installation, maintenance, and
management of all data network equipment such as router, LAN switch, firewall, wireless,
servers, backup systems, network management and diagnostic tools, etc.
• The Engineer is responsible to assist in the development of company policies and procedures to
support operations, security, and integrity. Select and implement security tools, policies, and
procedures conjunction with the company’s security team.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes
and security configurations.
• To understand the Customer’s organizational structure and become familiar with the Customer’s
network implementation and support processes and procedures to help in designing a network that
is available and sustainable.
• To troubleshoot equipment and network problems, participate in critical maintenance windows,
and to open and track TAC cases through to problem resolution on pre and post production
issues.
• To raise equipment Return Material Authorizations (RMA’s) and to track these through to
problem resolution.